Shipping and delivery

a. Processing time

• Orders will be processed within [Insert Time Frame] business days, excluding weekends and holidays.
• You will receive a confirmation email with tracking information once your order has shipped.

b. Shipping Costs and Methods

• Shipping costs are calculated at checkout based on the destination and shipping method selected.
• We offer standard, rush and express shipping options.

c. International Shipping

• We ship internationally to select countries. Additional customs fees or import taxes may apply, which are the responsibility of the customer.

Delivery Policy
a. Estimated delivery times

• Delivery times vary depending on your location and the shipping method you choose. Estimated times are provided during checkout.

b. Delivery problems

• If your package is delayed or lost, please contact us at [Insert Contact Email] for assistance. We will work with the carrier to resolve the issue.
• Please ensure that the shipping address you provide is correct to avoid delivery issues. Luxovision is not responsible for delays caused by incorrect addresses.

c. Damaged or defective items

• Please check your package upon arrival. If an item is damaged or defective, please contact us within [Insert Time Frame] days of delivery with photos and a description of the problem.
• We will offer a replacement, refund or credit where applicable.

Thank you for choosing Luxovision and entrusting us with your personal information and orders.